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Frequently Asked Questions | ||||||
GeneralWhat are your standard opening hours? We are open Monday to Thursday from 08:30 to 17:00, and Friday from 08:30 to 13:00. We are, however, closed on Bank Holidays and over the Christmas period. AccountsWhat is your VAT number? Our VAT number is GB 776 740 883. I would like to apply for a credit account - what do I need to do? Please complete our Trade Credit Application Form and email it to accounts@pressure-tech.com. We will review the application and then get back to you. What currencies do you accept? We accept the following currencies: > US Dollars (USD) > Great British Pounds (GBP) > Euros (EUR) OnlineI want to buy a regulator online - how do I generate an account or log-in details? It's simple. Just visit www.pressure-tech.com and click on the 'LOGIN / REGISTER' button at the top left of the home page, then follow the on-screen instructions. I want to view a datasheet for my regulator - where do I find it? Search for your regulator using the search tool in the top right corner of our website. Once on the product page, scroll down and click on the 'Downloads' tab. The datasheet will be listed in this section. I've placed an order online for a regulator - what happens next? You should receive an email confirming your order and then we will be in touch with your proforma invoice. ReturnsI need to return a Pressure Tech Regulator - what do I do? 1. Contact us by emailing: customerreturns@pressure-tech.com and request a Return number. 2. Complete this 'Customer Returns form', ensuring you include your Return number in the 'Customer Returns Ref. No.' field. 3. Pack the regulator, adding 'FAO Pressure Tech Quality Manager - Return number: XXXX' to the outside of the packaging and attach the completed Returns Form to the OUTSIDE of the packaging. SalesI want to receive a quote - what are my options? You can either submit an enquiry online, or phone our sales team on +44 (0)1457 899 307. I need to place an enquiry but I'm not sure what information you require to quote? In order to quote we require as much of the following information as possible: > Inlet and outlet pressure > Flow rate > Media > Temperature > Non-venting or self-venting (captured or non-captured) > Connection type/size > Porting configuration > Materials of construction Plus, heated regulators require additional information — please ask for further details. I would like to check my order status - what do I do? Should you need to enquire about any element of your Pressure Tech order status (e.g. shipping method, shipping requirements or despatch date, etc), please quote our sales order number or your quotation reference and contact us by emailing expediting@pressure-tech.com. TechnicalWhere can I find information on the maximum pressures of a particular thread type and size? You will find a list of all maximum pressures on threads from 1/8" up to 2", and including NPT, BSP, MP and SAE on our 'Customer Resources' page or click here. A few years ago I ordered a regulator with 'SS' in the part code. When I re-ordered it now includes just one 'S'? We introduced a new ERP system a few years ago which only permitted a finite number of characters in our part codes. This meant we were required to shorten some of our longer part codes. To do this we decided to designate one character, rather than two to the element of the part code which represented the body material. Hence, previously "SS" was used to denote 316 stainless steel, whereas now we use a single "S".
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